Open the membership page while signed in to review your plan and billing options. If billing setup isn’t available, your plan and case access remain available. Contact support if the message persists.
Never include passwords or sensitive personal information in support messages.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"CaseDock","colors":{"primary":"#16A34A","light":"#07C983","dark":"#15803D"},"logo":{"light":"https://casedock.net/brand/casedock-logo-light.svg","dark":"https://casedock.net/brand/casedock-logo-dark.svg","href":"https://casedock.net"},"favicon":"https://mintcdn.com/case-dock/K_5QsM3hS2ETlH5G/favicon.svg?fit=max\u0026auto=format\u0026n=K_5QsM3hS2ETlH5G\u0026q=85\u0026s=36c72ecbd28cd5aa6aa6899e64ba8aa0","navbar":{"links":[{"href":"https://support.casedock.net/help","label":"Help center"},{"href":"https://community.casedock.net/community","label":"Community"}],"primary":{"type":"button","label":"Dashboard","href":"https://dashboard.casedock.net/app"}},"footer":{"links":[{"header":"CaseDock","items":[{"label":"Features","href":"https://dashboard.casedock.net/features"},{"label":"Pricing","href":"https://dashboard.casedock.net/pricing"},{"label":"Status","href":"https://dashboard.casedock.net/status"}]},{"header":"Legal","items":[{"label":"Privacy","href":"https://dashboard.casedock.net/privacy"},{"label":"Terms","href":"https://dashboard.casedock.net/terms"},{"label":"Refunds \u0026 cancellations","href":"https://dashboard.casedock.net/refund-policy"}]}]},"contextual":{"options":["copy","view","chatgpt","claude","perplexity","mcp","cursor","vscode"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"case-dock","hasAudioNarration":false,"actualSubdomain":"case-dock","customDomains":["docs.casedock.net"],"gitSource":{"type":"artifacts","owner":"prod","repo":"6aeb5462e7c36b99db5b4754","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":"","_id":"6aeb54819649d32714d47b23"},"chroma":{"latestBuiltDeploymentHistoryId":"6aeb54db9649d32714d482ec","collectionId":"da726f15-3332-44ae-ae80-141a664c3efa","liveDeploymentHistoryId":"6aeb54db9649d32714d482ec","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"ENABLED"},"WEB_MCP":{"status":"ENABLED"},"NARRATION":{"status":"ENABLED"}},"buildId":"6aeb8af2a2558f5b3ee996a2","clientVersion":"0.0.4064","searchFilterCounts":[{"language":"default","tag":"Guides","count":10},{"language":"default","tag":"Research API","count":7},{"language":"default","tag":"Getting started","count":5},{"language":"default","tag":"Using CaseDock","count":5},{"language":"default","tag":"Endpoints","count":4},{"language":"default","tag":"Account","count":2},{"language":"default","tag":"Events","count":1}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":true,"hasWebMcpPermissions":true,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"account/account-security","slug":"/account/account-security","pageMetadata":{"title":"Account and security","description":"Sign in, reset your password, manage membership, and secure your account.","href":"/account/account-security"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Sign in, reset your password, manage membership, and secure your account.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,li:`li`,p:`p`,ul:`ul`,..._provideComponents(),...props.components},{Heading,Warning}=_components;if(!Heading)_missingMdxReference(`Heading`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`2`,id:`sign-in-and-password-reset`,children:`Sign in and password reset`}),`\n`,_jsxs(_components.p,{children:[`If you can’t sign in, use the `,_jsx(_components.a,{href:`https://dashboard.casedock.net/forgot-password`,children:`password reset page`}),`. Check the inbox for the email address on your account, including spam or junk folders.`]}),`\n`,_jsx(Heading,{level:`2`,id:`manage-your-membership`,children:`Manage your membership`}),`\n`,_jsxs(_components.p,{children:[`Open the `,_jsx(_components.a,{href:`https://dashboard.casedock.net/billing`,children:`membership page`}),` while signed in to review your plan and billing options. If billing setup isn’t available, your plan and case access remain available. Contact support if the message persists.`]}),`\n`,_jsx(Heading,{level:`2`,id:`secure-your-account`,children:`Secure your account`}),`\n`,_jsxs(_components.p,{children:[`Visit `,_jsx(_components.a,{href:`https://dashboard.casedock.net/security`,children:`Account Security`}),` to manage:`]}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Two-factor authentication`}),`\n`,_jsx(_components.li,{children:`Passkeys`}),`\n`,_jsx(_components.li,{children:`Active sessions`}),`\n`]}),`\n`,_jsx(Heading,{level:`2`,id:`get-support`,children:`Get support`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[`Browse the `,_jsx(_components.a,{href:`https://support.casedock.net/help`,children:`Help center`})]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.a,{href:`https://dashboard.casedock.net/support-tickets`,children:`Open a support ticket`}),` while signed in to track replies`]}),`\n`,_jsxs(_components.li,{children:[`Check `,_jsx(_components.a,{href:`https://dashboard.casedock.net/status`,children:`system status`})]}),`\n`]}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`Never include passwords or sensitive personal information in support messages.`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Account and security","description":"Sign in, reset your password, manage membership, and secure your account.","href":"/account/account-security"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Sign in and password reset","slug":"sign-in-and-password-reset","depth":2,"children":[]},{"title":"Manage your membership","slug":"manage-your-membership","depth":2,"children":[]},{"title":"Secure your account","slug":"secure-your-account","depth":2,"children":[]},{"title":"Get support","slug":"get-support","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"case-dock","siteName":"CaseDock","title":"Account and security - CaseDock","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-11-04T19:43:58.819Z","originalFileLocation":"account/account-security.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Sign in, reset your password, manage membership, and secure your account.\">\u003cmeta data-mint-head name=\"application-name\" content=\"CaseDock\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Account and security - CaseDock\">\u003cmeta data-mint-head property=\"og:description\" content=\"Sign in, reset your password, manage membership, and secure your account.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"CaseDock\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.casedock.net/account/account-security\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://case-dock.mintlify.app/_mintlify/api/og/v2?division=Account\u0026amp;title=Account+and+security\u0026amp;description=Sign+in%2C+reset+your+password%2C+manage+membership%2C+and+secure+your+account.\u0026amp;theme=46ba2e837b4d5c6d523f1df1\u0026amp;signature=ad8d6ab3039cf1e55a9447c983c3f76957c029d2e1df310b3b70ebad227f254b\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Account and security - CaseDock\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Sign in, reset your password, manage membership, and secure your account.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://case-dock.mintlify.app/_mintlify/api/og/v2?division=Account\u0026amp;title=Account+and+security\u0026amp;description=Sign+in%2C+reset+your+password%2C+manage+membership%2C+and+secure+your+account.\u0026amp;theme=46ba2e837b4d5c6d523f1df1\u0026amp;signature=ad8d6ab3039cf1e55a9447c983c3f76957c029d2e1df310b3b70ebad227f254b\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/case-dock/OwDejzvvlFV8voyW/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"CaseDock\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#16A34A\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.casedock.net/account/account-security\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/account/account-security.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.casedock.net/#organization\",\"name\":\"CaseDock\",\"url\":\"https://docs.casedock.net\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://casedock.net/brand/casedock-logo-light.svg\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.casedock.net#website\",\"name\":\"CaseDock\",\"url\":\"https://docs.casedock.net\",\"publisher\":{\"@id\":\"https://docs.casedock.net/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.casedock.net/account/account-security#webpage\",\"url\":\"https://docs.casedock.net/account/account-security\",\"name\":\"Account and security\",\"description\":\"Sign in, reset your password, manage membership, and secure your account.\",\"dateModified\":\"2026-11-04T19:43:58.819Z\",\"isPartOf\":{\"@id\":\"https://docs.casedock.net#website\"},\"breadcrumb\":{\"@id\":\"https://docs.casedock.net/account/account-security#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.casedock.net/account/account-security#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Account\",\"item\":\"https://docs.casedock.net/account/plans\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Account and security\",\"item\":\"https://docs.casedock.net/account/account-security\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.casedock.net/account/account-security#article\",\"headline\":\"Account and security\",\"name\":\"Account and security\",\"description\":\"Sign in, reset your password, manage membership, and secure your account.\",\"url\":\"https://docs.casedock.net/account/account-security\",\"mainEntityOfPage\":{\"@id\":\"https://docs.casedock.net/account/account-security#webpage\"},\"dateModified\":\"2026-11-04T19:43:58.819Z\",\"publisher\":{\"@id\":\"https://docs.casedock.net/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.casedock.net#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"CaseDock\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"CaseDock","nav":{"global":null,"tabs":[{"tab":"Guides","groups":[{"group":"Getting started","pages":[{"title":"Introduction","href":""},{"title":"Quickstart","href":"/quickstart"},{"title":"Data sources and accuracy","href":"/guides/data-sources"}]},{"group":"Using CaseDock","pages":[{"title":"Find cases","href":"/guides/finding-cases"},{"title":"Cross-reference leads","href":"/guides/cross-reference"},{"title":"Research tools","href":"/guides/research-tools"},{"title":"Organize and collaborate","href":"/guides/organize"},{"title":"Community, tips, and families","href":"/guides/community"}]},{"group":"Account","pages":[{"title":"Plans and pricing","description":"Compare CaseDock Free, Plus, Explorer, and Developer Access.","href":"/account/plans"},{"title":"Account and security","href":"/account/account-security"}]}]},{"tab":"Research API","pages":[{"title":"Research API","href":"/api/overview"}]}]},"basePath":"","title":"Account and security - CaseDock","buildId":"dpl_2gSLkbMoF5kkLsBqYzq9KWtDyJRo","deploymentId":"dpl_2gSLkbMoF5kkLsBqYzq9KWtDyJRo","dynamics":[],"chunks":[]}